Information We Collect

We collect account data such as name, email address, login information, role, preferences, and account status. We collect contact data such as phone number, mailing or delivery address, support messages, and communication preferences when you provide it.

We collect location data needed to operate local discovery and fulfillment features, including city, state, ZIP code, approximate service-area location, saved addresses, and optional current-location data if you choose to share it through your device or browser. Exact address is not required for browsing public farm discovery, and you can manually enter city or ZIP instead of sharing browser location.

For farms, we collect farm profile and business data such as farm name, location, service areas, products, descriptions, images, production practices, pickup or delivery settings, payment onboarding status, compliance-related statements, and dashboard activity.

Orders, Payments, and Transactions

We collect order and transaction data such as cart contents, product quantities, prices, fees, taxes, discounts, pickup or delivery details, order status, communications, refunds, disputes, and support history.

Payment processing is handled by providers such as Stripe. Payment processors may collect and process payment card details, bank information, identity verification information, payout details, fraud signals, and transaction records. Neighborly Harvest does not claim to store raw card numbers on its own servers.

Device, Analytics, Cookies, and Logs

We may collect device and usage data such as IP address, browser type, device type, pages viewed, referring URLs, timestamps, errors, diagnostic logs, approximate location inferred from network data, and interactions with marketplace features.

We use cookies, local storage, and similar technologies for authentication, cart and preference storage, security, performance, analytics, fraud prevention, and service reliability. Marketing or retargeting technologies may be used only where implemented and permitted.

How We Use Information

• Create, authenticate, secure, and support accounts.
• Show customers nearby farms, products, availability, pickup options, and delivery options.
• Process orders, payments, refunds, disputes, subscriptions, and marketplace fees.
• Share necessary order details with farms so they can fulfill orders and communicate with customers.
• Review farm applications, farm profiles, product listings, marketplace risk, and compliance concerns.
• Send transactional emails, account notices, order updates, support messages, and opted-in marketing communications.
• Improve marketplace performance, troubleshoot issues, prevent fraud, enforce policies, and comply with legal, tax, accounting, and security obligations.

How Information Is Shared

We share customer order details with the farms involved in an order so they can prepare, fulfill, deliver, refund, or support that order. This may include customer name, contact details, order contents, pickup or delivery information, and order notes.

We use service providers for hosting, databases, authentication, payments, email, analytics, maps, security, logging, customer support, and operations. Providers may include infrastructure and platform services such as Supabase, Vercel, Resend, Stripe, and similar vendors used to run the marketplace.

We may share information when required by law, legal process, tax or accounting obligations, fraud prevention, security investigations, payment disputes, chargebacks, business transfers, or to protect the rights and safety of users, farms, Neighborly Harvest, and the public.

Retention and Security

We keep information for as long as needed to operate the marketplace, provide services, resolve disputes, prevent fraud, support tax and accounting records, comply with legal obligations, and maintain security logs.

We use reasonable administrative, technical, and organizational measures to protect information. No online service can guarantee perfect security, and users should keep account credentials private and notify us about suspected unauthorized access.

Privacy Choices and Requests

You may contact anthony@neighborlyharvest.com to request access, correction, deletion, or portability of personal information, or to ask questions about account data. We may need to verify your identity before completing a request.

You may opt out of marketing emails by using unsubscribe links or contacting us. You may still receive transactional or service-related messages, such as order updates, account notices, or security alerts.

You can also submit privacy requests through the Privacy Request page. Marketing opt-out requests may be handled separately from operational account, order, security, support, and legal communications.

Browser and device settings may allow you to limit cookies, local storage, precise location sharing, or analytics identifiers. Some features may not work properly if essential storage or location permissions are disabled.

Children and State Privacy Rights

Neighborly Harvest is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us so we can review it.

Depending on where you live, including Texas and other U.S. states with privacy laws, you may have rights to access, correct, delete, or receive a copy of certain personal information, and to opt out of certain processing. We will respond to applicable requests as required by law.

Policy Updates and Contact

We may update this policy as the marketplace, providers, or legal requirements change. The updated policy applies from the effective date shown on this page.

Questions or privacy requests can be sent to anthony@neighborlyharvest.com or submitted at /privacy-request.