Last updated May 22, 2026
Independent Seller Status
Farms and producers using Neighborly Harvest are independent sellers, not employees, agents, franchisees, or legal representatives of Neighborly Harvest.
Starter farms may use free discovery-only listings. Starter farms should not use Neighborly Harvest checkout unless approved for eligible marketplace selling features.
Legal and Compliance Responsibilities
Farms must ensure they are legally allowed to sell every product they list. Farms are responsible for permits, licenses, inspection requirements, labeling, allergen disclosures, food safety, taxes where applicable, product claims, pickup, delivery, availability, customer communication, and fulfillment.
Farms must comply with applicable federal, state, county, and local laws, including laws and rules related to agriculture, food production, prepared foods, cottage foods, meat, poultry, eggs, dairy, raw milk, seafood, weights and measures, taxes, advertising, privacy, and consumer protection where applicable.
Listings and Product Claims
Farms must keep listings accurate, current, and not misleading. Product names, photos, prices, inventory, pickup windows, delivery options, ingredients, allergens, storage instructions, certifications, production methods, and health or quality claims must be truthful and supported.
Farms must not list prohibited, unsafe, illegal, mislabeled, misrepresented, recalled, restricted, unavailable, or improperly handled products.
Pricing, Availability, and Fulfillment
Farms must honor the pricing, availability, pickup instructions, delivery windows, refund obligations, and customer commitments they publish, subject to reasonable corrections when inventory, weather, safety, or operational issues require updates.
Farms are responsible for timely customer communication, order preparation, packaging, pickup handoff, farmer delivery where offered, and resolving farm-caused fulfillment issues.
Payments, Fees, Taxes, and Disputes
Farms are responsible for reviewing applicable marketplace fees, payment processor requirements, payout settings, refunds, chargebacks, and tax obligations. Neighborly Harvest may deduct or collect applicable fees and may place holds or limits when there are payment, fraud, compliance, or dispute concerns.
Farms must cooperate with reasonable dispute reviews by providing order records, product details, customer communications, pickup or delivery evidence, and photos when requested.
Suspension or Removal
Neighborly Harvest may suspend or remove listings, products, checkout access, farm profiles, or accounts if there is a compliance, safety, fraud, payment, customer-risk, quality, legal, or operational concern.
Questions about farmer obligations can be sent to anthony@neighborlyharvest.com.